Delete your account

You can permanently delete your StudentAid account at any time — either from inside the app, or by request from this page if you no longer have the app installed. This applies to the StudentAid app for families and the StudentAid Driver app.

Last updated: 25 October 2026

Delete from inside the app (fastest)

Open the app and sign in.
Go to your Profile screen.
Tap Delete account (below Sign out) and confirm.

Deletion takes effect immediately: your login is permanently removed and every signed-in device is signed out.

If you are on a school's team (staff or a teacher), please ask your school to remove you from the team first. After that you can delete your account here.

Request deletion without the app

If you no longer have the app installed, email info@studentaid.io with the subject “Account deletion request” from the email you can be reached at, and include the phone number your account is registered under. We will verify that you control that number (we'll send a confirmation code to it) and then delete the account. We complete verified requests within 30 days, and normally much sooner.

What is deleted, and what is kept

Deleted

Your login and every personal identifier attached to it — name, phone number, email — is permanently removed. Deletion cannot be undone.
Every sign-in session and push-notification registration on every device.
Your photo, if you added one, and every copy of it we made.
Your notification settings, any sign-in or sharing codes, and website sessions.
Your phone number in our activity log is shortened to its last four digits.
App usage counts and help ratings are no longer linked to you; the counts themselves stay.

Cancelled

Every collection pass you gave someone that has not yet expired. That person can no longer collect your child with it. The school still sees that the pass existed and when it was cancelled.

Kept, and why

School records: a child's roster entry, boarding and custody history belong to the school, which is required to keep a verifiable safety record. Deleting a parent account removes the parent's login, not the school's records — see the retention section of our Privacy Policy for how long schools keep them.
Operator records: a driver's work history (trips driven, verification decisions) stays with their transport operator for the same reason, with the link to the deleted login removed.
Safety and school records about the child: emergency alerts, the van's stops at your door, pickup check-ins, consent records, early release and late arrival notices, leave requests and school-fee payment proofs stay with the school. Their locations are removed on the usual 30-day clock.
Van fee records: payments and claims stay with the driver's records, with the link to your account removed.
Audit entries required by law or for safety are retained in anonymised form.
Backups: an encrypted nightly backup can still hold your details until that copy expires, at most 12 months later.

Creating a new account later is always possible: sign up again with your phone number and your school or operator can re-link you. A deleted account is never restored — the new one starts fresh.

Questions

Anything unclear about deletion or your data, write to info@studentaid.io or read the Privacy Policy.